Reminder: STEPS Urgent Care is Here When You Need Us
STEPS provides urgent, non-emergent medical care for patients whose needs can’t wait for a routine appointment, but are not life-threatening. We always encourage patients to see their Family Physician first, but if your doctor is unavailable, our Urgent Care Team is here to help.
What We Can Help With
Our Urgent Care service is for medical concerns that need attention within 24–48 hours, including:
- Accidents and falls
- Minor cuts, wounds, sprains, and strains
- Suspected minor fractures (fingers/toes)
- Coughs, colds, sore throat
- Vomiting, diarrhea, dehydration
- Urinary or bladder infections
- Skin rashes, infections, shingles
- New back or muscle pain
- Ear pain or eye discharge
Medication Renewals
Please note:
- Urgent Care does not provide routine renewals for long-term medications.
- If you need an emergency supply, we may be able to bridge your medication until your next appointment.
- Controlled medications (narcotics, stimulants, anxiety or sleep medications) will not be refilled through Urgent Care.
Urgent Care Hours
- Tuesday — North Shore: 7am–11am
- Thursday — Valleyview: 7am–11am
- Saturday — North Shore: 9am–1pm
Mental Health & Substance Use Supports
- Community Support: 310-MHSU (6478)
- Crisis Lines (24/7): LIH MHSU (6478)
- Interior Crisis Line Network: 1-888-353-2273
- KUU-US Indigenous Crisis Line: 1-800-588-8717
If you need urgent, non-emergent medical care and your family physician is unavailable, you can book an Urgent Care visit online at stepshealth.ca or contact your clinic directly.
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